Rollout of a Customer Portal
Successful Global Rollout of a
Next-Generation Customer Portal
The global enterprise successfully implemented a Next-Generation Customer Portal, realigning its internal data architecture and global processes to ensure a consistent customer experience. Through the optimization and re-orchestration of system architectures, coupled with the implementation of advanced data quality automation procedures, organizational silos were dismantled. This led to the creation of end-to-end solutions that facilitate the seamless digital communication and efficient management of services in building automation and energy.
Headquarters: Zug
Employees: 72,000
Revenue: €17.4 Billion (2022)
CHALLENGE AND REQUIREMENTS
The global enterprise is establishing a Next-Generation Customer Portal. The challenges are diverse:
- Realigning internal data architecture to customer requirements
- Realigning global internal processes and harmonizing them with the customer experience
- Leveraging, optimizing, and re-orchestrating system architectures
SOLUTIONS
- Critical technology components were piloted in the preliminary project, and the resulting insights were leveraged for subsequent implementation.
- Contribution and Quality Assurance in Feature Requirement Definition
- Design of the Customer Onboarding Process
- Implementation of Data Quality Automation Procedures
- Management of the Global Customer Portal Rollout
Employee Quote
Customer satisfaction is paramount.
ISR Information Products AG
WHAT THE CLIENT VALUES IN US
- Diverse and profound expertise across technology and business environments
- Capability to bridge silos and deliver end-to-end solutions
- Profound methodological expertise
- Proactive involvement in complex architectural and organizational challenges
CLIENT VALUE
By aligning with the customer experience, services in building automation and energy are better positioned and digitally communicated.
The global internal diversity of processes can now be managed more effectively.
CONSULTING SERVICES
ARE YOU INTERESTED IN FURTHER CASE STUDIES?
Would you like more information about our services?
THEN PLEASE CONTACT US!
Cihan Klingsporn
Senior Account & Marketing Manager
Business Process Automation
cihan.klingsporn@isr.de
+49(0)151 422 05 471